Privacy Policy

Last updated: January 1, 2024. Your privacy matters to us.

1. Information We Collect

Personal Information: When you subscribe or request a trial, we collect your name, email address, and WhatsApp number. For reseller accounts, we may also collect country and business information.

Usage Data: We collect information about how you use our service including connection logs, device type, and IP address. This data is used to maintain service quality and prevent abuse.

2. How We Use Your Information

  • To provide and maintain the RynexPlay IPTV Service
  • To send your login credentials and subscription updates
  • To provide customer support and respond to inquiries
  • To send renewal reminders and promotional offers (you can opt out)
  • To detect and prevent fraud or abuse of the service
  • To improve our service based on usage patterns

3. Data Security

We implement industry-standard security measures to protect your personal information. All data is transmitted via SSL/TLS encryption. We do not sell your personal information to third parties. Payment information is processed by our secure payment processors and we do not store card details.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our website and service, subject to confidentiality agreements. We may disclose information if required by law or to protect our rights.

5. Cookies

Our website uses cookies to enhance your browsing experience. These include essential cookies for functionality and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some functionality.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications
  • Lodge a complaint with your relevant data protection authority

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain data for up to 12 months for legal and business purposes, after which it is securely deleted.

8. Contact for Privacy Inquiries

For privacy-related requests or inquiries, email us at privacy@rynexplayiptv.com.