Refund Policy

We want you to be completely satisfied with RynexPlay IPTV. Please read our refund policy carefully.

💡 Pro Tip: Use Our Free Trial First

We strongly recommend using our free 24-hour trial before purchasing a subscription. This ensures full compatibility with your device and internet connection before any money changes hands.

Refund Eligibility

We offer refunds under the following conditions:

  • Technical Issues: If you experience technical issues that our support team cannot resolve within 3 days of your initial purchase
  • Service Failure: If our service experiences extended downtime (more than 24 consecutive hours) that we cannot address
  • Double Payment: If you were accidentally charged twice for the same subscription

Non-Refundable Cases

Refunds are NOT provided in the following situations:

  • Change of mind after activation
  • Issues caused by your internet connection speed or router
  • Incompatibility with your device (use our free trial first to test)
  • Accounts suspended for violating our Terms of Service
  • Requests made after 3 days from the purchase date
  • Partially used subscriptions (unless due to service failure on our end)
  • Reseller credit packages (credits are non-refundable once used)

How to Request a Refund

To request a refund, contact our support team within 3 days of purchase via our contact page or WhatsApp. Include your order details, email address, and a description of the issue. Our team will review your request and respond within 24-48 hours. Approved refunds are processed within 5-10 business days to your original payment method.

Troubleshooting First

Before requesting a refund, please allow our support team to troubleshoot the issue. Many common problems can be resolved quickly. Contact us via WhatsApp for the fastest response — our team is available 24/7.